Meet our Brookfield loan officer, Melissa Zavadil
- New Berlin native
- Current Wauwatosa resident
- UW-La Crosse grad with a degree in Business Finance
- Four years with GMB
Three words that describe Melissa: Detailed, competitive, and personable.
How do you serve and build relationships with GMB clients? I think it’s all about customer service and the ease of using GMB. Buying a home is the biggest purchase someone is going to make in their life which can be a scary thing. So, I do my best to be very responsive throughout the process. I want to make sure that all their questions are answered and their minds are at ease at the end of the day. On top of that, all of our departments (underwriting, processing, and closing) work as a team which makes the process very smooth. In the end, people appreciate how easy we make the home buying/refinancing process. After closing, I often hear the phrase, “That’s it?!” which I take as a big compliment!
Showing GMB some love: I like the culture at Great Midwest Bank. I love that fact that it is a family run business and definitely feels local. You know everyone you work with, and we have easy access to our President and Vice Presidents here if we need to discuss a file. In addition, I like that they invest and believe in their employees. When I first started this job, I knew nothing about the mortgage business. But, I was mentored and encouraged from the very beginning and that’s a huge part of why I am still here today.
Great Memories: My favorite memories are the outings we do together – Brewers games, Badgers games, Lake Geneva, etc. It’s fun to hang out with my co-workers outside of the typical work setting.
Loan Officer life: What I enjoy most about being a Loan Officer is definitely the people. You deal with all different types of personalities and every loan is different. So, in a sense, every day is different. I also like problem-solving to try and find the best product/solution for my customers. And, it’s really rewarding when those first-time homebuyers sincerely “thank you” multiple times.
Success! Working at a bank that uses “common sense” lending, there were quite a few deals that I was able to close quickly after a different lender came to them in the 10th hour and said they couldn’t do it. These customers came to me very panicked and worried. So, it felt really great to tell them we could make it happen – they were beyond grateful!
Hobbies: You can find me spending time with friends and family or binge-watching Netflix. And, of course, like any Wisconsinite, I love watching the Badgers and Packers! I also enjoy working out/running. Well…it’s really a love-hate relationship. I have done two half-marathons and a few 3Ks. My goal is to eventually run a full marathon (very soon I hope). My boyfriend and I love trying new restaurants in the area. We also like trying different types of craft beers, since there are way too many to choose from now!
Fun fact: I’m a triplet! All girls, all with “M” names.
Bucket list: Go to Europe or Australia – or both! Also, I can’t forget the full marathon I mentioned above.
Favorite community spot: Living in Tosa, I have a lot of favorite spots. But, right now my go-to places nearby would be Juniper 61, Blues Egg, and BKC Story Hill. I love a good brunch!